We wil l be working with some controllers in the coming weeks to beta test it and look forward to making a tool they will enjoy using. Our team uses this tool every single day and we know it will be valuable not only to controllers, but to engineers, field personnel, and more. Mo st recently, we have kicked off Project Antilles – a pilot of a new product we are developing to accompany our Leak Det ection System (more about that in a future article). Feedback on improving the trending tool.Users can now move weather cards so they do not cover pipeline segments.
#FLOWSTATE SOLUTIONS FULL#
The map can now expand to full screen view.
#FLOWSTATE SOLUTIONS SOFTWARE#
Our latest software release included several changes incorporated as a result of feedback we received. A recent interview focused on the Map Dashboard. We conduct user interviews to get feedback on our software to not only adjust things that could be better, but also get ideas on features that could improve their work. We have regular conversations with control room personnel to understand their needs, how they do their job, and what information they are needing. We use our product every day, so we have advocates like Ben, our Customer Success Manager, giving feedback to the software team on things that work well and things that could be better.īut most importantly, we utilize our partnership with Bridger. Internally, we have a great team of UI/UX developers (user interface, user experience) that work hard to implement good design practices and create a product that is easy and intuitive to use. There are a couple ways we have set about that. (One way he measures that – “I want our Control Room Supervisor to be Flowstate’s #1 fan.”) Said another way, our directive from our board president is simply “Improve the life of our controllers”. In product development, we call this 'delighting the customer'. Long story short, they were not satisfied with the options they found and decided instead to pursue a new solution built on modern technology.įour years later, although Flowstate now operates as a separate company, we still work closely with the team at Bridger to pursue a system that is not only successful in detecting leaks, but successful gaining trust and satisfaction in the control room.
When exploring options for leak detection for their diverse systems of pipelines, Bridger Pipeline found that many of the incumbent solutions were not only expensive and time intensive to implement – but they were also found to be unreliable in complex operations and complicated to use. As you can read in Our Story (or you know if you’ve ever heard our pitch anywhere), Flowstate was born out of an operator.
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